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Keylight Case Study: How Heartland Payment Systems Brought Order to the Chaos of Business Continuity
June 8, 2016 @ 10:00 am - 11:00 am PDT
Two years ago, Heartland Payment Systems discovered through a survey of its entire management team that one of its top two risks was business continuity. Addressing this issue was no small task. As one of the nation’s largest payment processors, Heartland employs more than 5,000 people in more than 50 facilities across the U.S., all of which required business continuity plans. In this webinar, Ken Voiles, senior business continuity analyst at Heartland, along with Sam Abadir, LockPath’s director of product management, will explain the steps Heartland took to develop BC plans in its U.S. operations. They will also highlight how the company used the Keylight Platform to minimize the risk of disruptive events on its business, and how the platform’s scalability will enable the company to expand the initiative to its global operations.
About the Speakers
Ken Voiles, Senior Business Continuity Analyst, Heartland Payment Systems
Ken Voiles is an IT professional with 30+ years of experience. Ken has implemented Business Continuity (BC) and Disaster Recovery (DR) at Heartland Payment Systems, Invensys, Flowserve, Alcatel-Lucent, and Lennox International. Currently responsible for BC and DR for the following lines of business: Heartland, School Solutions, TouchNet, Campus Solutions, Payroll 1, Xpient, pcAmerica, and Dinerware. Ken holds a Master Business Continuity Professional certification from Disaster Recovery Institute International (DRII), is a member of Business Continuity Institute (BCI), and is a Project Management Professional with Project Management Institute (PMI).
Sam Abadir, Director of Product Management, LockPath
Sam Abadir has over twenty years of experience helping companies realize value through improving processes, identifying performance metrics, and understanding risk. Early in Sam’s career he worked directly with financial institutions and manufacturing companies, helping them understand how risk management could be a competitive advantage. As a Sr. Manager at Deloitte he broadened his experience focusing on Global 2000 companies. In the past five years, Sam has worked with software companies like LockPath to build the tools that help companies harness the value of understanding and assessing risk.