Lockpath Support Services is focused on providing our Customers with fast, reliable solutions to any break/fix issues that may arise while using the Lockpath platform. Our staff understands that every issue is unique, and we are committed to delivering personalized, live support, for each and every issue that may arise.
Each issue submitted by you and your organization is reviewed and assigned to a live Support Analyst, who in turn, partners with you to best understand the issue, and provide the best available resolution in the shortest time frame possible. Our staff utilizes various methods to ensure we capture all relevant information, and may ask for screen shots, participation in remote sessions, etc… to facilitate quicker resolution time frames.
We proactively follow up with you regarding your issues and will never close out a case until we receive verification that we have fully met your needs.